In an effort to make your camping experience resort trouble free, we offer you the following guide for trouble-shooting common problems associated with your campsite hookups. PLEASE CONSULT this guide PRIOR to reporting maintenance trouble on your campsite.
Following this guide will help you to diagnose and fix your most common “hookup maintenance requests.”
Every campsite in our resort is equipped with 30 or 30/50 amp electric service, private water, septic sewer and cable TV. While we make every effort to provide these services in “good working order” upon your arrival, it is possible that you may have a service situation that requires our attention. Please realize that all maintenance repairs are made from 8am to 4pm daily by qualified repair persons. Requests made at times other than these will be logged and performed the next working day.
30 or 30/50 amp Electrical Service
Overview: All of our campsites require a 30 amp or 50 amp receptacle plug (typically equipped on all RV’s). Should you require a connection to our receptacle using a regular 120 volt plug, adapters are available at our French Mountain Trading Post for this purpose. Be sure that you are hooking your RV up with a UL approved cord. Our power pedestals are designed to only service power via one receptacle at a time.
What’s Happening: No Electricity / Tripped Breaker
How To Fix It: You will be unable to draw more than 30 amps or 50 amps (depending on how your RV is equipped) from our supplied circuit. Drawing electricity in excess of this will result in “tripping” a breaker in our box. Please check power at our receptacle on the pole prior to reporting maintenance trouble. You may find that the electrical trouble is associated with your RV equipment. Loss of power in your RV may be the result of your tripped breaker, tripped ground fault receptacle or faulty wiring in your RV.
Overview: A Backflow prevention device(BPD) may be present at your water connection. These are present to protect our water supply and do not affect or regulate water pressure. These BPD valves are required by law. Do not attempt to remove as damage will occur. If you are missing an anti-siphon device please notify the office. All campsites are serviced by privately maintained well water systems.
Do Not Remove
What’s Happening: Low Pressure / Poor Quality
How To Fix It: As our water pressure at campsites is usually no more than 50 pounds, a pressure regulator is not required. Use of a regulator on our system may result in poor pressure inside your RV. Check your hose filters for debris and kinks in your water hose. RV manufacturers suggest the use of vinyl drinking water hose ONLY – use of rubber garden hose will result in poor water taste. If you are experiencing foul water color or odor, please remove your hose from our spigot and draw a glass of water from our supplied hookup for inspection. Poor water quality is ALWAYS the result of contaminated RV water holding tanks or water lines. This contamination can only be corrected by disinfecting your RV water system.
Overview: All of our campsites are equipped with a septic system. All guests are required to connect to our 4″ sewer hookups (for grey and black water) with a sealed connection. Sewer supplies are for sale at our French Mountain Trading Post. IMPORTANT NOTE: When looking into our sewer inlet connection in the ground, it is NORMAL to see water at a level close to the ground. This is the result of a water trap that is required to maintain a sanitary barrier between the septic system and the atmosphere.
What’s Happening: Full Tanks / Ready to Evacuate
How To Fix It: The following procedure should be used to evacuate your full tanks.
- Sewer hose must be free of kinks and supported above ground from RV outlet to sewer inlet. You MUST use a threaded connection to our pipe or hold your foot on sewer hose while dumping. Failure to do this will result in sewage spilling onto the ground if your hose pops out of the connection.
- Evacuation valves must be kept CLOSED when accumulating sewage during RV use. These tanks are designed to be opened only when the tank is ready to be dumped. Following these guidelines will assure that solids and liquids are mixed for the best possible drainage. Use of digesting chemicals and marine toilet tissue is also required to avoid clogs.
- Start with a test dump using your grey water (required to assure that no sewage will be spilled on the ground). Let out enough water to assure that hose is draining. When proper drainage has been established, evacuate your BLACK WATER tank fully followed by a GREY WATER rinse dump.
- Close the valves to both tanks.
- Be sure that sewer cap is left on our sewer connection when sewer is not in use. If you find that proper drainage does not result after your TEST dump, leave your valves closed and remove your flexible drainage hose. Inspect the hose for obvious obstructions. If no blockage is found, report trouble to office staff.
Overview: All campsites are provided with a connection to enjoy Cable TV. This is a privately owned and operated system. Our stations are received via satellite. We suggest that our guests use professionally manufactured coaxial cables to connect to our hookup. A poorly constructed cord is the usual cause of poor cable TV reception.
What’s Happening: Poor Reception/ # of Channels
How To Fix It: Check the following points prior to requesting service.
- Many RV’s are equipped with an A/B switch for use in switching between antenna and cable service. Your switch must be in the CABLE TV position. Sometimes this A/B switch is a small button located on the cable jack cover plate your TV plugs into.
- Our cable system offers HD, as well as analog channels.
- From the menu button on your TV or remote, go to “Setup” and be sure “Cable” is selected under “input.” Next, run all of your TVs through an auto-scan. This function can be accessed on most TVs through the remote by clicking the menu button.
- If your TV is not HD, you will ONLY receive channels 2-3, & 24-47. In order for a TV to pick up HD channels, the RV most come with a QAM or similar tuner installed. Otherwise you will need to purchase a QAM converter box. If you are unsure if your TV is HD ready, or if it has a QAM, simply look up the TV model and check the tuner specifications.
- If you find that you are still not receiving quality reception after checking the above, attempt to bypass your RV wiring and connect to the TV directly from our hookup with a professionally manufactured coaxial cable. If you find that the problem is corrected, the trouble is the result of faulty wiring in your RV.
- If you request service, we will disconnect your RV from our outlet and connect our own TV with a coaxial cable outside your RV when we arrive at your site. If proper reception is found, the trouble is with your coaxial cable, TV or RV wiring. Our staff is not permitted to enter your RV to diagnose issues beyond our outside hookup box.
When we respond to a service call on your campsite, our qualified technician will disconnect your RV from our hookup pole and check the provided service for quality. We will not provide equipment evaluation of your RV systems. If you are not at your campsite at the time we perform this service, we will leave a message posted on your RV door reporting the result of our service visit.